Terms of Service
These terms apply to Callo's website, our AI front desk platform, and the text messages, website chat and calls we handle for the home service businesses that use us ("our clients"). By using them, you agree to these terms.
SMS messaging terms
- Program: Callo customer care and appointment booking, sent on behalf of the business you contacted.
- How you opt in: by calling or texting a business that uses Callo, or by giving your phone number in a form or chat and agreeing to be contacted. You will receive messages about your request, such as replies, booking confirmations and follow-ups.
- Message frequency varies based on your conversation. Message and data rates may apply.
- Specials and promotions (optional, separate program): you only get promotional texts, such as seasonal specials, if you separately agree to them, by checking the specials box on a booking page, tapping "Text me specials" on a quote or invoice, texting DEALS (or OFERTAS) to the business, or signing a written consent. Up to 4 promotional messages a month, sent Monday to Saturday between 9 AM and 8 PM. Replying STOP ends all texts, including promotions.
- To opt out, reply STOP at any time. You'll get one confirmation message and no more texts. Reply START to opt back in.
- For help, reply HELP or email hello@hicallo.com.
- Consent to receive texts is not a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
- See our Privacy Policy for how we handle your information.
The AI assistant
Messages are written by an AI assistant on behalf of the business. It can make mistakes. Prices, availability and diagnoses are confirmed by the business, and the business is responsible for the work it performs. The assistant is not an emergency service. If you are in danger, for example you smell gas or see fire, leave the area and call 911.
For businesses using Callo
- You must give accurate business information so the assistant answers correctly, and keep it up to date.
- You are responsible for only sending messages to people who contacted your business or otherwise agreed to be contacted, and for following applicable laws, including the Telephone Consumer Protection Act (TCPA) and carrier rules.
- Promotional texts (campaigns) only go to customers whose written consent is recorded in the platform. Any consent you record yourself (for example a signed form) must be real, in writing, and kept by you for at least 5 years.
- Keep your login private. You're responsible for activity under your account.
- Fees, billing and cancellation are set out in your service agreement with us.
- 30-day money-back guarantee: if you're not happy within 30 days of your first payment, email us and we refund that first month's subscription in full. Setup fees (when charged) are refunded too.
Acceptable use
Don't use our service to send spam, harass anyone, break the law, or try to break or overload the system.
Disclaimers
The service is provided "as is". We work to keep it running and accurate, but we don't guarantee it will be uninterrupted or error-free, or that any specific number of jobs will be booked.
Limitation of liability
To the extent the law allows, Callo is not liable for indirect or consequential damages, such as lost profits, and our total liability is limited to the fees a business client paid us in the 3 months before the claim.
Changes
We may update these terms. The date at the top shows the latest version. Continued use means you accept the changes.
Contact
Email hello@hicallo.com.