Privacy Policy
Callo ("we", "us") provides an AI front desk for home service businesses ("our clients"). When you call, text, chat with, or submit a form to one of our clients, we answer and help book your service visit on their behalf. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Contact details: your name, phone number, email address and service address.
- Conversation content: the text messages and website chat messages you send, and details about the service you need.
- Call information: the phone number you called from and the time of the call. We do not record calls.
- Appointment details: the visits you book, including date, time and a short description of the job.
- Business client accounts: for business owners who use our platform, we keep your login email, business settings and account preferences.
How we use your information
- To reply to your call, text, chat or form, answer your questions, and book or update your appointment.
- To notify the business you contacted about your request, including emergencies.
- To send you messages related to your request, such as booking confirmations and follow-ups.
- To keep our service secure, prevent abuse, and fix problems.
We do not sell your personal information, and we do not use it for advertising.
Text messaging (SMS)
Callo does not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of text messages at any time by replying STOP. Reply HELP for help. Message frequency varies. Message and data rates may apply.
Who we share information with
- The business you contacted. Your conversation and appointment details go to that business so they can do the job.
- Service providers who help us run the service, only as needed: our phone and text messaging provider (Twilio), our AI provider (Anthropic), which generates the assistant's replies, and our hosting provider (Railway). They may only use your information to provide their service to us.
- When required by law, or to protect the safety and rights of people or our service.
AI assistant
Replies are written by an AI assistant on behalf of the business. If you ask, it will tell you it is a virtual assistant. You can ask to speak with a person at any time, and the business will be notified. The AI is not an emergency service: in an emergency, call 911.
How long we keep information
We keep conversation and appointment records for as long as the business you contacted uses our service, or as needed to meet legal obligations. Business clients can ask us to delete their customers' records at any time.
Security
We use encrypted connections (HTTPS), password protection and access controls. No system is perfectly secure, but we work to protect your information.
Your choices and rights
- Reply STOP to any text to stop receiving messages.
- You can ask us to access, correct or delete your personal information by emailing hello@hicallo.com. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act.
Children
Our service is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
Questions about this policy? Email hello@hicallo.com.